This is just something I mailed to WoW Europe Support after they notified me that they have disabled my account due to "illegal" activities according to their terms and conditions. This is around 6 days AFTER my account got hacked and AFTER I have mailed them notifying them that my account got hacked. In other words, not only they did not solve my account problem in those 6 days, but they did not even actually bothered to check the support tickets related to my account so that they can realize that the activities of that account in the last 6 days was comming from the gold-seller who hacked the account not from me. But ofc they made sure to explain to me in the notification email that they don't really give a shit about the fact that my account was hacked, as long as it was comming from my account I'm the one to blame, and that it's all in the terms and conditions document. Given this event, I have absolutely no hard feelings for the one who hacked my account, I'm actually pretty happy cause now I know I'm finally over with this game. But I do have a big FUCK YOU for WoW Europe Support management staff and every single person directly responsible for the out-of-control gold seller and account hacking phenomenon in WoW and for the lack of care for their customers. So here's the mail... ---------------------------------------------------------------------------------------------------- Nice work, my account gets hacked by gold sellers and after 6 days since I petition you to solve this problem, instead of solving it, you block my account. I'm not even going to bother going into details on how FAIL wow support is and how much you FAIL to stop the gold seller phenomenon which is also the cause of so many account thefts. I'm very pissed right now, but not on the gold sellers who hacked my account, I have nothing to blame them for, they are just being good at their job, which is much more than I can say about wow support and basically everyone in charge of server/account management and spam/gold-seller prevention. In fewer words, I thank whoever hacked my account for the fact that they helped me give up wasting my money on your so-badly-administrated game. My subscription was just about to expire next month and I was going to buy a full year subscription, but instead of giving you $150, I decided that I'm gonna give you a big FUCK YOU instead, and I'm gonna keep my money. You guys are morons, I pity any player that has to put up with his account being hacked, and then, in addition, have to put up with your stupidity, your inability to do your job, and your piece of crap terms & conditions that cover your incompetent asses and doesn't give a shit about the players. Note to whoever reads this mail. I'm sure you read a lot of hate mails every day, and I just wanted to tell you that my message is not directed towards you but towards your bosses. So please forward it to your boss with the attached note that he/she should forward it on to his/her boss and to every other dumb idiot that is involved in the "chain of (incompetent) command". And because I'm such a good guy and because I was thought that I should always help out mentally-challenged persons, here's some very effective solutions that you can take to eliminate the gold-seller phenomenon and the associated account-hacking from WoW. I call it, "Giving A Fuck About My Customers" (for Dummies). Step 1 - Disable free game trials. Instead of screwing over your 10million customers and having them have to put up with in-game spam and account hacking, you might just stop being the greedy assholes that you are, and get rid of the free trial. Oh wait, I forgot, the satisfaction of 10million customers is not as important as 1-2% extra profit from the influx of new players that the free trial brings. Gotta keep those management bonuses for profitability coming now, don't we!? Step 2 - Ask one of your talented programmers to write a item/gold transaction log for the game so that every transaction is recorded. Then you can ask someone else to write a small management application that can track all items/gold that is stripped from accounts that are reported stolen/hacked. Once you have that up a GM would easily be able to click an "undo" button and reverse everything that a gold seller has worked to steal. If you have such a logging system in place gold sellers won't be able to steal stuff anymore, thus they would have no more reason to hack people's accounts. Step 3 - Care for your customers. If I report my account hacked, I expect someone to take care of it in 24 hours. I don't care if it's weekend, I don't care that you are busy. I'm the customer, I'm paying money for a service which I'm not getting. If my account gets hacked and all my stuff is stolen, it is YOUR responsibility. My account is on YOUR servers, my stolen stuff is on YOUR servers, the act of virtual property theft occurs on YOUR servers. You have the exact same responsibility as a bank. If someone steals the property/money that I store in a bank account, the bank is responsible for that. Have a happy life, don't bother mailing me back, don't bother recovering my account from the theft. Thank you little Chinese hacker for helping me stop playing this game, and FUCK YOU to all sub-standard managers that get paid lots of $$$ per year and don't give a shit about their customers. Adios, mofos! ---------------------------------------------------------------------------------------------------- I still think WoW is the best fantasy MMO out there right now. But considering the extent of the gold-selling phenomenon and its associated accoung-hacking in this game, I would recommend you play something else. If you think it can't happen to you because you're really well protected, you're wrong, if my account got hacked, anyone can get hacked, trust me on that one, and don't presume that I'm an amateur that doesn't know how to secure his PC and that you're better at it. Ofc getting your account hacked doesn't mean you loose everything. It just means you will be going through about 1-2 weeks of recovery "pain". Countless hours passing the ball back and forth with GMs and support staff, at first to convince them that you were hacked, then to have them restore your items. And don't expect all your stuff back, that won't happen. Yes, you would normally think that they have backups that they can use, ore transaction logs that they can trace to get your stuff back. Well, not really. They do have something, but obviously that something is badly implemented and doesn't account for everything. Bottomline, getting your account hacked is not the end of days, if you got patience you'll get through. But the question is... is it worth it!? I mean, the reason you're playing the game is that you want to relax after work and/or forget about your problems and lose the stress not get aggravated over such issues, so, is it worth it!? Not for me... This is the exact same reason I gave up my EVE account. Too much aggro. |